Privacy Policy

1. Who We Are

River Vista Health is operated by Becky Chalk, a sole trader providing neurological physiotherapy services. For the purposes of UK data protection law, Becky Chalk is the data controller for personal data collected through this website.

Contact: rivervistahealthuk@gmail.com | 07925 507619

2. What Data We Collect

When you submit an enquiry through our contact form, we collect:

• Your name
• Email address
• Phone number (if provided)
• Postcode
• Details of your condition or reason for enquiry
• Any other information you choose to include in your message

3. How We Use Your Data

We use your information to:

• Respond to your enquiry
• Arrange and manage your physiotherapy appointments
• Maintain records as required for clinical care and professional obligations

The lawful basis for processing your data is your consent (submitting the contact form) and, once you become a patient, legitimate interests and contractual necessity.

4. Health Data

Information about your health is classified as special category data under UK GDPR. We only collect and process health-related information that is necessary to provide physiotherapy services. This data is held securely and in confidence in accordance with our professional obligations as an HCPC-registered physiotherapist.

5. How Long We Keep Your Data

Enquiry data for non-patients is deleted within 12 months if no appointment is made. Clinical records for patients are retained for a minimum of 8 years following the last appointment (or until age 25 for patients who were minors at the time of treatment), in line with HCPC and CSP guidance.

6. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. We may share relevant clinical information with other healthcare professionals involved in your care (such as your GP or referring specialist) where this is necessary and with your consent.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to clinical retention requirements)
• Object to processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at rivervistahealthuk@gmail.com.

8. Cookies

This website does not currently use tracking or advertising cookies. Essential cookies may be used to ensure the website functions correctly.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.