Terms & Conditions

Last updated: February 2026

1. Services

River Vista Health provides specialist neurological physiotherapy services. Treatment is provided by Becky Chalk BSc (Hons) Physiotherapy, HCPC Registered. All treatment is subject to clinical assessment and Becky's professional judgement as to the appropriateness of treatment.

2. Appointments & Fees

  • Current fees are as stated on the Fees page of this website. Fees are subject to change with reasonable notice.
  • Invoices are issued following each session and are payable within 7 days by bank transfer (BACS).
  • Additional work beyond the session itself (including report writing, referral letters, GP communications and correspondence) is charged separately at an agreed hourly rate, discussed and agreed in advance.
  • Travel costs within 5 miles of Taplow are included in the session fee. Beyond 5 miles, a travel supplement applies.

3. Cancellation Policy

  • Cancellations made more than 24 hours before a scheduled appointment will not be charged.
  • Cancellations made within 24 hours of the appointment, or non-attendance without notice, will be charged at the full session rate.
  • River Vista Health reserves the right to cancel or reschedule appointments where necessary, with as much notice as possible given.

4. Private Health Insurance

It is the patient's responsibility to confirm coverage with their insurer and obtain any required authorisation number prior to their appointment. River Vista Health is not responsible for costs that are not covered by an insurer.

5. Medico-Legal Work

Medico-legal instructions, expert witness reports and related work are subject to separate terms and fees. Please contact Becky directly to discuss your requirements.

6. Professional Standards

Becky Chalk is registered with the Health and Care Professions Council (HCPC) and is a member of the Chartered Society of Physiotherapy (CSP) and the Association of Chartered Physiotherapists in Neurology (ACPIN). All treatment is delivered in accordance with HCPC standards of conduct, performance and ethics.

7. Limitation of Liability

The information on this website is for general information only and does not constitute medical advice. River Vista Health's liability in connection with services provided is limited to the fees paid for those services, except where liability cannot be excluded or limited by law.

8. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

For any queries regarding these terms, please contact: rivervistahealthuk@gmail.com